Terms & Conditions
The legal terms governing the supply of flooring goods and installation services by Cambridgeshire Carpets Ltd.
Document Ref: CCL-TC-001 · Version 1.0 — April 2026 · Governed by the laws of England & Wales
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Terms & Conditions
Document Ref: CCL-TC-001 · Version 1.0 — April 2026 · Governed by the laws of England & Wales
1. Interpretation
In these Terms and Conditions, the following definitions apply:
| Term | Definition |
|---|---|
| "Company" | Cambridgeshire Carpets Ltd, a company registered in England and Wales, trading from Peterborough. |
| "Customer" / "you" | The individual, firm, company, or other legal entity that accepts a Quotation or places an Order with the Company. |
| "Consumer" | A Customer who is an individual acting wholly or mainly outside their trade, business, craft, or profession. |
| "Business Customer" | A Customer who is not a Consumer. |
| "Contract" | The legally binding agreement between the Company and the Customer for the supply of Goods and/or Services, formed in accordance with Clause 3. |
| "Goods" | Any flooring products, carpets, laminate, vinyl, underlay, gripper rods, adhesives, or other materials supplied by the Company. |
| "Services" | Any fitting, installation, preparation, measurement, or associated services supplied by the Company. |
| "Order" | The Customer's written or verbal acceptance of a Quotation. |
| "Quotation" | The Company's written or oral estimate or formal written quote for the supply of Goods and/or Services. |
| "Price" | The total amount payable by the Customer for the Goods and/or Services as set out in the Quotation. |
References to statutory provisions include any modification, consolidation, or re-enactment of such provisions from time to time. Headings are for convenience only and do not affect interpretation.
2. About Us
Cambridgeshire Carpets Ltd is a flooring supply and installation business based in Peterborough, England. We supply and install a range of flooring products including carpets, laminate flooring, luxury vinyl tiles, and associated materials for domestic and commercial properties.
Cambridgeshire Carpets Ltd
Registered in England and Wales
Principal trading address: Peterborough, England
Website: www.cambridgeshirecarpets.co.uk
Email: contact@cambridgeshirecarpets.co.uk
Telephone: 07345 995206
3. Basis of Contract
3.1 These Terms and Conditions apply to and are incorporated into every Contract between the Company and the Customer for the supply of Goods and/or Services. They supersede any terms and conditions previously issued by the Company.
3.2 A Contract is formed when the Customer accepts a Quotation either in writing (including by email or electronic signature) or verbally, and the Company confirms acceptance in writing. The Company reserves the right to decline any Order at its sole discretion prior to confirmation.
3.3 Where the Customer places an Order, the Customer warrants that it has authority to enter into the Contract and to pay the Price.
3.4 Any standard terms and conditions of the Customer shall not apply and shall be of no effect, unless expressly agreed in writing and signed by a director of the Company.
3.5 No variation to these Terms shall be binding unless agreed in writing and signed by a duly authorised representative of the Company.
3.6 The Company's employees, agents, and representatives are not authorised to make any representations concerning the Goods or Services unless confirmed in writing by the Company. The Customer acknowledges that it does not rely on any such representations that have not been so confirmed.
4. Quotations and Pricing
4.1 All Quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated. The Company reserves the right to withdraw or revise a Quotation at any time prior to the formation of a Contract.
4.2 Where an on-site survey is required prior to Quotation, the Company will arrange this at a mutually convenient time. The Customer must ensure the relevant areas are accessible and, where applicable, existing furniture has been cleared prior to survey.
4.3 All Prices quoted are inclusive of VAT (where applicable at the prevailing rate) unless expressly stated otherwise. Changes in the rate of VAT between the date of the Quotation and the date of supply shall be reflected in the final invoice.
4.4 Quotations are based on measurements taken at the time of survey and on information provided by the Customer. If the scope of work materially differs from that anticipated at Quotation (for example, due to subfloor conditions, access restrictions, or inaccurate measurements provided by the Customer), the Company reserves the right to submit a revised Quotation. Work will not proceed on revised terms without the Customer's agreement, save where it would be unsafe or unlawful to cease work at that stage.
4.5 The Company does not guarantee that Goods will be available at the quoted price after the expiry of the Quotation validity period. Prices are subject to change due to manufacturer price increases, exchange rate fluctuations, or supply chain constraints.
5. Orders, Goods, and Specifications
5.1 All Goods are subject to availability. The Company will notify the Customer as soon as reasonably practicable if any Goods ordered are unavailable or subject to delay.
5.2 The Company reserves the right to substitute Goods of equivalent or superior specification where the original product is unavailable, subject to the Customer's prior written approval.
5.3 The Customer acknowledges that flooring products are natural or manufactured materials and may exhibit variations in colour, shade, texture, grain, or pattern. Such natural variation is not a defect. The Company recommends that the Customer inspect samples before confirming an Order. Samples are representative only and do not guarantee an exact match to the supplied product.
5.4 The Customer is responsible for ensuring that the Goods ordered are suitable for their intended environment and use. The Company will provide guidance where requested, but ultimate responsibility for suitability lies with the Customer.
5.5 Where the Customer supplies their own materials for installation by the Company, the Company accepts no liability for any defects in, or arising from, those materials. Any additional work required as a result of such defects will be charged at the Company's standard rates.
6. Payment
6.1 Unless otherwise agreed in the Quotation, the following payment terms apply:
| Payment Stage | Amount Due |
|---|---|
| Deposit — payable upon placement of Order | 50% of the total Price |
| Balance — payable prior to or on the day of installation | 50% of the total Price (remaining balance) |
6.2 Payment may be made by bank transfer, debit card, or credit card. The Company does not accept payment by cheque unless expressly agreed in advance.
6.3 Time for payment is of the essence. Where any sum is not paid by the due date, the Company reserves the right to:
- Suspend or cancel any outstanding or future Orders;
- Charge interest on the overdue sum at a rate of 8% per annum above the Bank of England base rate, accruing daily, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 (for Business Customers); and
- Recover all reasonable costs of recovering the overdue debt, including legal costs.
6.4 The Company reserves the right to require full payment in advance where the Customer has a history of late payment or where the Company reasonably considers there to be a credit risk.
6.5 Title to and risk in the Goods shall not pass to the Customer until full payment has been received. Until title passes, the Customer shall hold the Goods as bailee for the Company, store them separately, and not dispose of, charge, or encumber them. The Company may recover the Goods at any time if payment is not received.
7. Delivery, Installation, and Access
7.1 Installation dates and times are agreed with the Customer at the time of booking and are given in good faith. The Company will use reasonable endeavours to keep to the agreed schedule but shall not be liable for delays caused by circumstances beyond its reasonable control (see Clause 14 — Force Majeure).
7.2 The Customer must ensure the following prior to the agreed installation date:
- All areas where Goods are to be installed are clear of furniture, personal belongings, and obstructions (unless furniture removal has been specifically agreed and included in the Quotation).
- The subfloor is dry, clean, level, and structurally sound. The Company reserves the right to suspend installation and charge reasonable remediation costs if subfloor conditions are found to be unsuitable.
- Adequate access is provided to the property and the relevant rooms.
- Any existing flooring to be removed has been agreed in advance (removal and disposal may be subject to additional charge).
- Central heating has been operational for at least 48 hours prior to installation in rooms with underfloor heating.
7.3 If the Company is unable to carry out installation on the agreed date due to the Customer's failure to comply with Clause 7.2, the Company reserves the right to charge a reasonable abortive visit fee and to re-schedule at its next available appointment.
7.4 The Customer must inspect all installed Goods immediately upon completion. Any defects or concerns must be raised with the installer prior to their departure, or in writing to the Company within 48 hours of installation.
8. Consumer Cancellation and Cooling-Off Rights
This section applies to Consumers only.
8.1 Where a Contract is concluded at a distance (e.g., via email, telephone, or our website) or off-premises (e.g., at your home), you have the right to cancel the Contract within 14 calendar days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8.2 The 14-day cancellation period begins on the day the Contract is concluded. To exercise the right to cancel, you must inform us of your decision by a clear statement (email or post) or by using the model cancellation form below.
8.3 If you request that Services commence before the end of the 14-day cooling-off period, you acknowledge that:
- You will be required to pay for any Services performed up to the point of cancellation; and
- If the Services are fully performed before the cooling-off period expires, the right to cancel is lost.
8.4 Where Goods have been specifically ordered, cut, or customised to your requirements, the right to cancel may not apply (goods made to specification under Regulation 28(1)(b) of the 2013 Regulations). We will make this clear at the time of ordering.
8.5 Upon valid cancellation, we will refund all sums paid (subject to permitted deductions) within 14 days of receiving your notice of cancellation, using the same payment method you used.
Model Cancellation Form
Complete and return this form only if you wish to cancel your contract.
To: Cambridgeshire Carpets Ltd, Laxton House, 191 Lincoln Road, Peterborough, PE1 2PN, Email: contact@cambridgeshirecarpets.co.uk
I/We hereby give notice that I/we cancel my/our contract for the supply of the following goods/services:
Description:
Ordered on:
Name:
Address:
Date: Signature (if by post):
9. Cancellation and Variation by Business Customers
This section applies to Business Customers only.
9.1 A Business Customer may cancel an Order only with the Company's prior written consent and subject to payment of a cancellation charge to reflect the Company's direct losses, costs, and loss of anticipated profit:
| Notice of Cancellation (before agreed installation date) | Cancellation Charge |
|---|---|
| More than 14 days' notice | Loss of deposit (50% of Price) — no further charge |
| 7 to 14 days' notice | 60% of the total Price |
| Less than 7 days' notice | 75% of the total Price |
| On the day or after installation has commenced | 100% of the total Price |
9.2 Where Goods have been ordered from a supplier and are non-returnable, the Business Customer shall, in addition to the applicable cancellation charge, reimburse the Company for the full cost of those Goods.
10. Subfloor and Site Conditions
10.1 The Company will carry out a reasonable visual inspection of the subfloor prior to installation. However, it is the Customer's responsibility to ensure that the subfloor is suitable for the specified Goods.
10.2 The Company is not liable for latent or concealed defects in the subfloor, including but not limited to damp, rot, uneven surfaces, inadequate structural support, or the presence of hazardous materials such as asbestos tiles.
10.3 If hazardous materials are discovered during installation, the Company reserves the right to suspend work immediately. Any required specialist remediation, testing, or removal shall be the Customer's responsibility and at the Customer's cost. The Company shall not be required to resume work until a satisfactory clearance certificate or written confirmation of remediation has been provided.
10.4 Any additional subfloor preparation required following commencement of installation will be charged at the Company's standard rates, subject to the Customer's prior agreement.
11. Warranty and Defects
11.1 Company Workmanship Guarantee
The Company warrants that installation work will be carried out with reasonable care and skill, using appropriately trained and experienced installers, in accordance with current industry standards and manufacturer installation guidelines. This workmanship guarantee is valid for 12 months from the date of installation.
11.2 Manufacturer Warranty on Goods
All Goods are sold subject to the manufacturer's own warranty terms, which vary by product. Details of applicable manufacturer warranties are available on request. The Company will, where possible, assist in pursuing a valid manufacturer warranty claim; however, the warranty obligation lies with the manufacturer.
11.3 Exclusions from Warranty
The Company's workmanship guarantee does not cover:
- Fair wear and tear;
- Damage caused by misuse, abuse, negligence, or failure to follow manufacturer care instructions;
- Damage caused by excessive moisture, flooding, or subfloor movement not attributable to the installation;
- Changes in the Goods caused by direct sunlight, chemical exposure, or temperature extremes;
- Damage caused by stiletto heels, castors, heavy furniture, or sharp objects;
- Defects arising from incorrect or inadequate subfloor conditions not identified at the time of installation;
- Goods that have been altered, repaired, or worked on by a third party after installation.
11.4 Consumer Statutory Rights
Nothing in this Clause 11 limits or excludes any rights a Consumer may have under the Consumer Rights Act 2015. Under that Act, Consumers are entitled to Goods that are of satisfactory quality, fit for purpose, and as described. Where this is not the case, Consumers may be entitled to a repair, replacement, or refund depending on the circumstances and timing of the complaint.
12. Limitation of Liability
12.1 Nothing in these Terms excludes or limits the Company's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 regarding title and quiet possession; or (d) any other liability that cannot be lawfully excluded or restricted.
12.2 Subject to Clause 12.1, in respect of Business Customers:
- The Company's aggregate liability arising under or in connection with the Contract shall not exceed the total Price paid under the relevant Contract.
- The Company shall not be liable for any indirect, consequential, special, or pure economic loss, including loss of profit, loss of business, loss of data, or loss of goodwill, even if advised of the possibility of such loss.
12.3 Subject to Clause 12.1, in respect of Consumers:
- The Company's liability for defective Goods and/or Services shall be as set out under the Consumer Rights Act 2015.
- The Company shall not be liable for any indirect or consequential loss suffered by a Consumer to the extent that such exclusion is permitted by applicable law.
12.4 The Customer is responsible for removing personal belongings, fragile items, and valuables from areas of installation. The Company accepts no responsibility for damage to items not removed prior to the arrival of installers, unless caused by the Company's negligence.
13. Intellectual Property
13.1 All intellectual property rights in designs, drawings, specifications, brochures, catalogues, photographs, website content, and other materials produced by or on behalf of the Company remain vested in the Company or its licensors. No such materials may be reproduced, distributed, or used without the Company's prior written consent.
13.2 The Customer grants the Company a non-exclusive, royalty-free licence to photograph completed installations at the Customer's property and to use such photographs in the Company's marketing materials, subject to the Customer's prior written approval, which may be withheld at the Customer's absolute discretion.
14. Force Majeure
14.1 The Company shall not be liable for any failure or delay in performance where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, epidemic, government action or restriction, fire, flood, extreme weather, industrial action, supply chain disruption, or failure of a third-party supplier ("Force Majeure Event").
14.2 The Company will notify the Customer as soon as reasonably practicable upon becoming aware of a Force Majeure Event affecting its obligations and will take reasonable steps to mitigate the effect.
14.3 If a Force Majeure Event continues for more than 60 days, either party may terminate the Contract on written notice without liability, save that the Company shall refund any amounts already paid to the extent that the corresponding Goods or Services have not been supplied.
15. Data Protection
15.1 The Company will process personal data provided by the Customer in accordance with its Privacy Policy and in compliance with the UK GDPR and the Data Protection Act 2018.
15.2 By entering into a Contract, the Customer consents to the Company processing personal data for the purposes of performing the Contract, managing the commercial relationship, complying with legal obligations, and, where consent has been separately obtained, for marketing purposes.
16. Complaints Procedure
16.1 If you are dissatisfied with the Goods or Services provided, we encourage you to contact us promptly so we may attempt to resolve the matter.
16.2 The Company aims to acknowledge all formal complaints within 3 business days and to provide a substantive response within 14 business days.
16.3 For Consumers who remain dissatisfied following our internal complaints process, you may have the right to refer the matter to an Alternative Dispute Resolution (ADR) provider. Details will be provided upon request.
16.4 For online disputes, Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our email for these purposes is: contact@cambridgeshirecarpets.co.uk.
17. General
17.1 Entire Agreement
These Terms, together with the Quotation, constitute the entire agreement between the parties in relation to the subject matter hereof and supersede all previous agreements, representations, and understandings, whether written or oral.
17.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be deemed deleted but the remaining provisions shall continue in full force and effect.
17.3 Waiver
No failure or delay by the Company to exercise any right or remedy shall constitute a waiver of that right or remedy. No single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.
17.4 Assignment
The Customer may not assign, transfer, or sub-contract any rights or obligations under the Contract without the Company's prior written consent. The Company may assign or sub-contract the Contract without the Customer's consent, provided such assignment does not materially affect the Customer's rights.
17.5 Third Party Rights
A person who is not a party to the Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
17.6 Notices
Any notice given under these Terms shall be in writing and delivered by hand, first class post, or email. Notices shall be deemed received: on delivery if by hand; on the third business day after posting if by first class post; or on transmission if by email (provided no delivery failure notification is received).
18. Governing Law and Jurisdiction
18.1 These Terms and any Contract formed hereunder, and any non-contractual obligations arising therefrom, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 Subject to the rights of Consumers under applicable law, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
19. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Cambridgeshire Carpets Ltd
Email: contact@cambridgeshirecarpets.co.uk
Telephone: 07345 995206
Address: Laxton House, 191 Lincoln Road, Peterborough, PE1 2PN, Peterborough
Website: www.cambridgeshirecarpets.co.uk
These Terms and Conditions were last updated in April 2026. Governed by the laws of England and Wales.
Questions about this document?
Cambridgeshire Carpets Ltd — Company No. 15769348, registered in England & Wales
Email: contact@cambridgeshirecarpets.co.uk
Telephone: 07345 995206
Registered office: Laxton House, 191 Lincoln Road, Peterborough, PE1 2PN